Latest scam warnings
If someone contacts you out of the blue by phone, email or text message:
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Stop 鈥 taking a moment to stop and think before parting with your money or information could keep you safe.
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Challenge 鈥 could it be fake? It's OK to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
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Protect 鈥 contact someone you trust, such as a friend or family member and contact the company directly.
More ways to stay safe online
We also regularly post warnings about common scams on our social media channels , and .
Scams to be aware of:
Tax year scams
Be on the lookout for scam emails, calls and texts from fraudsters posing as HMRC.
With the tax year ending in April, you might also be expecting real alerts from HMRC, so fraudsters鈥 messages might appear more convincing.
How it works:
-
Scammers send bogus messages or make calls claiming to be from HMRC
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They might ask for your account or card details to process a tax rebate
-
They sometimes send their bank details and tell you to send tax payments there
How to beat the fraudsters:
-
If you get an email, call or message from someone claiming to be HMRC, stop and think
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Remember that HMRC won鈥檛 ask you for confidential information like passwords, one-time passcodes (OTPs) or your PIN
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Never share your HMRC login details
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Don鈥檛 open any suspect emails, click on any links, or reply to messages
To get in touch with HMRC, only use phone numbers, links or web addresses from official websites or letters.
If you think you鈥檝e been scammed:
-
Report it to us immediately, using the phone number on the back of your card, or +44 1226 261 010 if you're outside the UK
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Tell about the scam online or by calling 0300 123 2040
Bank impersonation scams
Criminals are pretending to be HSBC employees and asking people to make payments for investments.
How it works:
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Scammers impersonate an HSBC employee, often one working for our Wealth, Premier, or Private Bank teams
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They contact the customer or non-customer through the post, social media, text, WhatsApp, or email
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They promote an investment opportunity, usually a bond with high interest rates and 鈥榞uaranteed protection鈥
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Next, they send brochures and emails, which might have fake signatures and real photos of HSBC employees
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The scammers request personal details and trick people into making payments for investment opportunities that don鈥檛 exist
How to beat the fraudsters:
-
Be wary of opportunities with rates that seem too good to be true
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Remember that fraudsters often pressure people to act urgently
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Don鈥檛 click on links in suspect messages
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Look out for messages about HSBC bonds that are 鈥榞reen鈥, fixed rate or 鈥榞uaranteed returns鈥
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Using the , see if details like phone numbers match 鈥榗loned鈥 firms used by scammers
You should also check to see if phone numbers, website addresses or email addresses match any on the .
Scam emails can look like real HSBC emails, but come from fake HSBC email addresses, such as:
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advisor@privatebanking-hsbc.com
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compliance@privatebanking-hsbc.com
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compliance@hsbc-net.com
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admin@hsbcfixedincome.com
If you think you鈥檝e been scammed:
-
Tell Report Fraud about the scam online or by calling 0300 123 2040
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Report it to us immediately, using the phone number on the back of your card, or +44 1226 261 010 if you're outside the UK
Ticket fraud
Avoid buying gig, festival or sports tickets from anyone apart from official sellers or the box office.
If you buy from unofficial sources, you could be a victim of fraud.
Criminals typically pose as a seller and post on social media or an online marketplace.
They'll tell you they鈥檒l post or email the tickets once you鈥檝e transferred the money to their bank account.
But when you try to contact them after nothing鈥檚 arrived, they鈥檝e disappeared off the face of the earth.
This happens to thousands of music, sports and other fans every year who get tricked into buying fake or non-existent tickets.
Remember to:
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Buy tickets only from the venue鈥檚 box office or official sellers
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Don鈥檛 click on social media, text or email links or attachments offering tickets, as they could link to fraudulent or malware sites
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Avoid paying for tickets via bank transfer
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Check sellers鈥 privacy and returns policies
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Keep receipts until after the event
Stolen mobile phone fraud
Recently, some customers have had their phones stolen, with criminals also accessing their mobile banking apps.
This might be because people are using the same PIN for mobile banking as they do to open their phones. Criminals might be watching people open their phones (shoulder surfing) to get these PINs.
How to beat the criminals
Don't:
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Use the same code for mobile banking and unlocking your phone
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Leave your phone open in public
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Give anyone your phone to take a photo for you
Do:
-
Think carefully about your phone鈥檚 passcodes
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Be wary of who鈥檚 around when you鈥檙e unlocking your phone
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Treat a stolen phone like a stolen bank card: tell us immediately
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Read up on how to improve your banking security
If your mobile banking has been accessed by a criminal:
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Report it to us using the phone number on the back of your card
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Try to access mobile banking on another device and deactivate the stolen device
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Report it to Report Fraud by calling 0300 123 2040
Christmas scams
Here are some common scams that happen during the festive period, and tips to stay safe:
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SpoofingScammers use phone numbers to trick you into revealing personal info. If you receive a missed call from a number you don't recognise or a call about a missed call, block the number.
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Fake parcel deliveriesEmails or texts claiming there鈥檚 a problem with a delivery can actually be tricks designed to steal your personal information. Always verify emails and make sure parcel tracking information comes from a known source.
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Social media shopping scamsScammers are promoting fake prize deals and sales that don鈥檛 exist via social media. Watch out for direct messages and unfamiliar URLs to avoid fraud.
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Ticket and voucher scamsCriminals sell fake tickets at 'best ever prices' or counterfeit gift cards. Check the company's email and website before buying.
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Fake charitiesScammers create fake charity profiles. You should research charities before making a donation and give only through official channels.
How to shop safely online:
-
Use secure sites and avoid unknown links
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Research retailers and check their return policies
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Keep your device updated and use strong passwords
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Avoid public WiFi and never share security details
Read more about how to shop safely at Christmas.
Driving test scams
Criminals are taking advantage of long waits to take driving tests, scamming people into booking tests that don鈥檛 exist.
How it works:
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Scammers email or text people, saying they have driving test slots open due to cancellations
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Sometimes, these scam messages appear on social media
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They often promise a 鈥榝ast-tracked鈥 test, trying to tempt people who might have been waiting months
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Scammers sometimes set up fake websites 鈥 which can look very similar to the official website 鈥 to take payment
How to beat the fraudsters:
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Be wary of websites and messages offering 鈥榝ast-tracked鈥 tests
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Don鈥檛 click on links in suspect messages
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Only use the official government website to book a test 鈥 or let your instructor do it for you
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Check and double-check the website is the official one: fake sites can be convincing
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Report bogus driving test promoters to Report Fraud: call 0300 123 2040
If you think you鈥檝e been scammed:
-
Report it to us using the phone number on the back of your card
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Report it to Report Fraud by calling 0300 123 2040
Black Friday scams
Criminals are counting on you to fall for their scams this Black Friday. Stay alert and don鈥檛 let them win.
How they trick you
Criminals offer Black Friday deals that don鈥檛 actually exist. These are called purchase scams. You end up paying for a product or service that never shows up and your money is gone.
Staying alert can help you avoid this.
How to keep yourself safe
Ask yourself:
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Does this offer seem too good to be true?
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Are they asking you to pay by bank transfer?
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Is this company real? You can check if it鈥檚 legitimate through Companies House
Don鈥檛 rush into a Black Friday bargain before you've researched it. Take your time, stop before you spend, and think before you send.
Job scams
Criminals are targeting online jobseekers and tricking them into losing money.
How it works:
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Scammers message people with fake job opportunities, usually through email or WhatsApp
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These fake jobs can also appear on real job websites
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The job offer will often include a high salary and remote working
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Sometimes, the fake job involves 鈥榣iking鈥 social media posts or matching photos to train AI systems
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The message often links to a website, which asks for personal details or payment
The 鈥榡ob offer鈥 might also come from a webmail domain (like gmail or hotmail) instead of a company domain. This can also be a sign it is from scammers, not legitimate companies.
Reasons scammers give for needing payment
When they ask for your money, scammers can give different reasons, but here are some common ones:
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Payment to secure the job
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To solve an issue with your 鈥榮alary account鈥, so you can be paid
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For certificates, checks, visas or qualifications you need for the 鈥榡ob鈥
How to beat the fraudsters:
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Look out for poor spelling and grammar
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Don鈥檛 click on their links
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Be very cautious about paying to secure a job
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If an employer asks you to pay for a CRB check, make sure they鈥檙e registered with the CRB
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Check that the company is genuine, using online search instead of links they provide
If you think you鈥檝e been scammed:
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Report it to us using the phone number on the back of your card
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Report it to Report Fraud by calling 0300 123 2040
鈥楽afe account鈥 scams
Criminals may say your money is at risk and should be moved to a safe account 鈥 don鈥檛 fall for it! Learn more in our fraud prevention guide.
If someone asks you to move your money into a 鈥榮afe account鈥 鈥 especially if they tell you your money or account is at risk 鈥 don鈥檛 do it, this is a scam.
鈥楽afe account鈥 scams are when a criminal gets you to transfer your money into a new account that they control. The criminals will often say they鈥檙e from your bank or the police and try to scare you by saying your account has been compromised or that there鈥檚 been a security breach.
These scams are dangerous because it鈥檚 you who transfers the money out of your own account, not them. This may make recovering the lost funds impossible.
Spot the signs of a 鈥榮afe account鈥 scam
A 鈥榮afe account鈥 scammer may tell you:
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You have to move your money into a new account
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Your money or account is at risk if you don鈥檛 transfer it
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That they鈥檙e from the bank or police, or another institution like the government or Financial Conduct Authority
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That you must act urgently
How to stay safe
Your money is safe in your bank account. HSBC, or any legitimate bank, will never reach out and ask you to transfer money into a new account.
If in doubt, hang up and call us using the number on the back of your card.
Remember, never tell anyone:
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Verification codes from your Online Banking or mobile app
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Your SMS one-time passcode
If you think you鈥檝e been scammed:
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Report it to us using the phone number on the back of your card
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Report it to Report Fraud online or by calling 0300 123 2040
Messaging scams
If you get a text, WhatsApp or some other kind of message asking for money, it could be a scam. Scammers are messaging people and pretending to be family members or friends, before asking for help.
Spot the signs:
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The message is from an unfamiliar phone number
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It asks for money urgently
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They might say their phone is broken or they need help paying a bill
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Sometimes, scammers ask you to buy a voucher instead of giving them money
It鈥檚 always a good idea to check the sender is who they say they are. Call the person on their usual number or speak to them in person to make sure. You can also check with mutual friends or other family members.
Don't:
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Reply to the message
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Click on any links
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Open any attachments
If you think you've been scammed:
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Report it to us using the phone number on the back of your card
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Report it to online or by calling 0300 123 2040
Romance scams
Met a new partner or friend online? Say they can't meet you in person? If they ask you to send them money, it could be a fraudster using a fake identity to scam you.
How romance scams work
Criminals set up fake profiles on dating sites or social media and start 鈥榬elationships鈥 with victims who think they鈥檙e talking to a real person. They build trust, often over months of chatting and even phone calls. There鈥檚 usually a believable reason they can鈥檛 meet in person. Then they play on your emotions to trick you into sending them money.
It鈥檚 easy to be fooled 鈥 read how Marjorie lost 拢100,000 to a romance scam.
Spot the signs of romance scams
A scammer you鈥檝e only met online might ask you for money and say things like:
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They're not in the UK and need money for travel to visit you
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They have a sick relative who needs medical care
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They have a business problem and need a loan to tide them over
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They鈥檙e waiting for an inheritance but need funds to access their money
If someone you鈥檙e talking to online asks for money, stop and think. Check in with family or friends you know in person for a second opinion.
How to stay safe
Never send money to someone you haven鈥檛 met in person. They might not be who they say they are.
What to do if you think you鈥檝e been a victim
Call us using the number on the back of your card if you think you鈥檝e been the victim of a romance scam.
鈥楬SBC鈥 video is a deepfake
A 鈥榙eepfake鈥 video circulating on social media is using HSBC鈥檚 name to push a bogus investment opportunity.
The scam video appears to feature a broadcast journalist delivering news of 'easy returns' from 'AI-powered investment' software. While this might appear genuine, it has been confirmed as a fake.
Some things to bear in mind:
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We never make promises of 鈥榪uick and easy earnings鈥
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Always check information about HSBC through our official website and app
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Never click on suspicious links or deals that appear too good to be true
Your security is our top priority. Scammers are using ever more sophisticated technology to trick victims, but we have robust systems in place to counter any threat. We do, however, always recommend you remain cautious and report any suspicious financial activities to us, or the police.
Parking charges scam
There's a rise in text message scams where victims are sent fake parking charges.
The Driver and Vehicle Standards Agency (DVSA) says the text messages claim you have a 鈥榩arking penalty charge鈥 to pay.
They warn you might be banned from driving or taken to court if you don鈥檛 pay on time.
The messages also say you could be charged more for not responding.
They often contain a link inviting drivers to enter a licence plate number. These are followed up with further threats in the form of 鈥榬eminders鈥 the following day.
If you鈥檙e contacted and think it might be a text scam:
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Don鈥檛 reply
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Don鈥檛 click on any links
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Don't open any attachments
Instead, you should report scam text messages to the .
If you鈥檝e responded to a scam text message or been tricked into sharing personal information with a scammer, you can .
If you鈥檝e lost money or given away important details as a result of responding to a text message, report it to or call 0300 123 2040 in England, Wales or Northern Ireland (101 in Scotland).
PIN re-entry scams
If you're eating out, don鈥檛 get bitten by PIN re-entry scams.
Fraudsters are targeting unsuspecting customers at restaurants, airports and tourist hotspots. They take advantage of distracted diners and travellers by exploiting handheld devices used at the point of sale. The trick is especially effective with low-cost items because they're easier to go unnoticed.
How it鈥檚 set up
You think you're paying for something relatively cheap with your debit card, like a sandwich or a drink. The scammer (often posing as an employee) hands you a device and asks for a PIN.
You enter it, but the scammer tells you the transaction has failed and asks you to try your PIN again.
So, what鈥檚 happened?
When the scammer hands you the device, it isn鈥檛 at the PIN entry screen - it鈥檚 at the stage where the amount of money for the payment is entered. When you enter your PIN (say, 1234) you鈥檙e actually entering 拢1,234. The transaction hasn鈥檛 failed, it鈥檚 been queried.
By entering your PIN a second time, you're confirming a fraudulent transaction for the much larger amount.
How to avoid falling victim to PIN re-entry
Make sure you always check the transaction amount screen before you enter your PIN
Confirm the amount you鈥檙e paying is what you鈥檙e expecting
If a transaction 鈥榝ails鈥, always ask for a receipt to confirm this
Be extra cautious if you鈥檙e rushed or asked to make a payment somewhere very crowded
Contact your bank or credit card company straight away if you suspect you鈥檝e been defrauded.
If you think you鈥檝e been a victim of fraud, call the number on the back of your HSBC card immediately. You can also .
Gold purchasing scams
If someone asks you to buy gold and hand it to them for safekeeping, it鈥檚 a scam.
Fraudsters are tricking people into buying gold, other precious metals, or jewellery and then physically handing it over to criminals.
They may pose as police, bank employees, or other government officials (or all of these together) to make you believe your money is not safe in the bank.
What to look out for
The exact details of each scam can vary. They may involve more than one scammer posing as different organisations. They may tell you:
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You have been a victim of fraud within the bank and shouldn鈥檛 trust them
-
You are helping a police investigation
-
Your money is counterfeit
-
You need to buy gold or jewellery to stay safe
Scammers will make you believe they are helping you to trick you into giving them gold. They might ask you to buy it from a reputable supplier.
The police and government agencies will NEVER ask you to buy gold. Anyone who does this is trying to trick you.
How to stay safe
Stop and think. If you are asked to buy gold to stay safe, it is a scam. Legitimate fraud investigations will not ask you to do this.
If someone contacts you or asks you to buy or hand over gold or jewellery, hang up immediately.
If you think you鈥檝e been a victim of fraud, call the number on the back of your HSBC card immediately. You can also make a report to .
International student scams
Scammers are targeting international students in the UK with emails and phone calls, often from China.
How to recognise these scams
Sometimes they already have personal details like a student鈥檚 ID card to seem more real. Be cautious.
The scammers are well prepared to make themselves seem genuine. They often present on video messaging services dressed in what appear to be official police uniforms with a badge.
Fraudsters like to ask for high value payments and try to hide their crime by asking you to put through a payment as 鈥榝riends and family'. They then ask you to lie if your bank asks questions about the purpose of payment.
How to stay safe from the scammers:
-
Do not reply to emails or phone calls
-
Do not call the number back
-
Look up an organisation online and only call if they are genuine
-
Never transfer money to anyone you don鈥檛 know
-
Question what you鈥檙e told 鈥 you haven鈥檛 done anything wrong
Common lies scammers tell:
鈥淵ou will be deported if you don鈥檛 pay鈥
鈥淵ou must pay now to avoid a criminal investigation鈥
鈥淜eep this call a secret鈥
If you think you鈥檝e been scammed:
-
Report it to HSBC directly using the number on the back of your card
-
Seek help and advice from your university or college, embassy or local authority
-
Report it online to or by calling 0300 123 2040
-
Contact your Student Union bodies for further help
Money mules
A money mule is someone who's tricked into helping criminals by moving money into or out of their own bank account. It often seems like a harmless request 鈥 but it is a crime and has serious consequences.
Scammers persuade people to accept payments into their bank accounts. They tell them to transfer the money on to a different account or withdraw cash and hand it over to them. They may offer payments, gifts or rewards for doing this.
Scammers often target people facing financial difficulties or those looking for a quick way to make some extra cash. It can seem like an easy way to make money without having to do much. They may approach you through social media, spam emails or build a friendship with you in person before asking for your help.
It might seem like a harmless way to increase your income, but people acting as money mules will usually be unaware of where the money comes from, or where it goes.
Being a money mule can get you into serious trouble. Read more on money mules.
How to stay safe
Never open a bank account in your name for someone else to use.
If someone asks you to accept a payment on their behalf, or move money stop and think 鈥 does the request make sense?
Always question the request - how well do you really know this person? And would you do this if it involved handling cash and passing it on to a stranger in person?
How to report It
If you're worried that you or someone close to you might be caught up in money muling, you can contact HSBC directly using the number on the back of your card.
You can also report this anonymously to .
Call diversion scam
Call diversion is a feature available through your telephone provider which lets you divert calls to almost any phone, including your mobile. You may be charged a fee by your provider for using the service.
You can dial:
-
*21 to divert calls
-
*61 to divert any missed calls
-
*62 to divert calls when your phone is switched off
-
*67 to divert calls when your phone is engaged
Fraudsters are impersonating bank staff, claiming they need to confirm information by dialling a code, usually sent via text. Watch out for unexpected messages which ask you to dial one of these codes on your phone.
They will ask you to dial a call diversion code followed by a phone number and #.
For example, you may be asked to dial *21+447XXXXXXXXX#.
Dialling these numbers will not confirm any information with HSBC. Instead, this will send a request to your telephone provider to divert phone calls to the number stated after the *21.
This will be a number owned by fraudsters, who will then be able to answer your calls.
If you鈥檙e a victim of this type of scam, call ##002# to cancel active call diversions. You鈥檒l receive a notification when the cancellation is successful.
You should also contact HSBC using the number on the back of your card and inform your telephone provider.
Courier fraud
Fraudsters may contact you posing as a police officer or bank official to try to trick you into handing over:
-
Bank cards
-
Cash
-
Personal information
-
Valuable items such as gold, jewellery, phones and laptops
They offer to send a courier to collect them from you.
They try to create a sense of urgency or fear, saying you must take immediate action to protect your money, or help them with a fake investigation.
Spot the signs
Someone claiming to be from your bank or local police force calls you to confirm personal details such as your name, address and PIN number.
They may suggest you call them back to prove they are genuine. They then stay on the line. When you try to call back there鈥檚 no dial tone, and you connect straight back to them.
They claim their systems have spotted a fraudulent payment on your card, or that it鈥檚 due to expire and needs replacing. They offer to send a courier to collect your bank card.
They claim there鈥檚 an investigation. You鈥檙e asked to withdraw money or buy expensive items and hand these over to a police officer or courier, who will return everything once the investigation is complete.
You may also be told that money has been taken from your bank account by corrupt banking staff. The fraudsters may ask you to lie to your bank or bypass security measures to 鈥榟elp鈥 the investigation.
It鈥檚 important that you never lie to your bank.
How to stay safe
Remember that HSBC or the police will never call you to verify personal details or your PIN. We鈥檒l never offer to send a courier to pick up your card.
Remember to . Hang up and wait 5 minutes before calling your bank, using the contact number on the back of your card. Ideally, use a different line to call back, as fraudsters may stay on the line after you鈥檝e hung up.
Only ever hand over your banking cards at an HSBC branch. If the card is cancelled, you should destroy it yourself by cutting directly into the chip.
Holiday scams
Holiday booking scams
Have you spotted a last-minute holiday deal on social media? Does the travel company only accept payment by bank transfer? Be careful 鈥 this could be a scam.
Fraudsters are creating fake adverts and emails to scam holidaymakers. They often impersonate travel companies to trick people into visiting a bogus website.
These websites can look very convincing, and some may even be clones of real travel companies. Fraudsters may ask you to pay for your holiday by bank transfer 鈥 this makes it much harder for you to get your money back.
Holiday cancellations
Fraudsters can use a flight or hotel booking cancellation as a way to scam holidaymakers. They may:
-
Send emails posing as your travel company and ask you to claim a refund by going to a fake website
-
Pretend to be from your hotel and ask you to cancel and rebook with them directly to 鈥榮ave money鈥 or fees
You may also get a call from a 鈥榬efund agent鈥. These scammers may promise a quick refund if you hand over your bank details, sometimes asking for upfront payments disguised as fees.
How to stay safe:
-
Be careful of deals that come directly to you, especially if they鈥檙e out of the blue
-
Always research the travel company if you鈥檝e never heard of them before
-
Always check if your travel company is protected by ABTA or ATOL 鈥 you can do this by searching on the or by entering the firm name and reference number on the
Mobile app fraud
Beware of downloading fake or fraudulent apps onto your mobile phone.
How mobile app fraud works
Criminals can make fake or fraudulent apps. They try to trick you into downloading them onto your phone by clicking unsafe links or not using your phone鈥檚 official app store.
These fake mobile apps contain malware, which can block, redirect or impersonate legitimate apps including the HSBC Mobile Banking app. One of these fake apps is called 鈥楶DF AI鈥. It impersonates a genuine app with a similar name.
The fake apps ask for personal information like usernames or credit card details. This may be to trick you into thinking you鈥檙e logging on to your banking app. Criminals could then use your information to try and steal your money.
How to spot fake apps:
-
You might be asked to download them from somewhere other than your phone鈥檚 official app store
-
Spelling mistakes on log on pages
-
You might be asked you to do something different to how you usually log on
How to stay safe
It鈥檚 up to you to make sure you keep your phone safe. We鈥檙e reporting the fake apps we鈥檙e aware of, but criminals make new ones or change the names all the time. Protect yourself by:
-
Not clicking on unexpected or suspicious-looking links
-
Updating to the latest version of your phone鈥檚 operating system
-
Keeping apps up to date
Where to get help
Your phone company鈥檚 product support team can help you if you鈥檙e worried you might have installed malware through a fake app.
If you think you鈥檝e been scammed, call the number on the back of your HSBC card straight away.
Never share one-time passcodes
Fraudsters may contact you claiming to be from HSBC and appear genuine.
They will claim you need to take action to protect your account because it's been compromised. They may ask you to:
-
Share a one-time passcode
-
Delete your 水果派AV Mobile Banking app
Doing either of these could give a fraudster access to your money.
We will NEVER contact you and ask you to share your security details or one-time passcodes.
These codes should never be shared. They are one time use, numeric codes which are used to confirm your identity or approve genuine transactions you've made.
The codes will not initiate a refund or reverse a transaction.
If you've shared any security details, call us using the number on the back of your card and report it to .
Find out more about managing your devices registered for mobile banking.
Deepfake technology
Deepfake technology is an escalating cyber security threat.
This technology uses software and machine learning to make content that realistically replicates voice, mannerisms, or vocabulary. The aim is to trick you into believing that what you see or hear is authentic and trustworthy.
Criminals are investing in this type of technology to create fake celebrity endorsements, to convince customers and build credibility for fake products and services.
How to spot a deepfake:
-
Obvious blinking 鈥 people may appear to blink abnormally
-
Lip syncing 鈥 the person's voice may appear to be out of sync and have a patchy skin tone when talking
-
Flickering 鈥 fine details, such as hair, are hard to render for deepfakes. The video may flicker around the edges of faces
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Jewellery and teeth 鈥 badly rendered jewellery and teeth can be a giveaway, as can strange lighting effects
How to stay safe:
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Do not act immediately
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Visit a trusted source, such as a genuine website or social media account, to verify what is being said or done
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Be mindful of your personal information and who is in your social media network
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